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FAQ - DaaS & Cloud PC
End-User related questions - Generic
End-User related questions - Networking
IT Pro related questions - Generic
IT Pro related questions – Endpoint & Peripherals
IT Pro related questions – Frame Remoting Protocol & Networking
IT Pro related questions – Professional Graphics
IT Pro related questions – IdP, SSO
IT Pro related questions – Admin Tasks
IT Pro related questions - Cloud PC
How can I see if YUV444 is used within a Dizzion DaaS or Cloud PC session?

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FAQ - DaaS & Cloud PC

IT Pro related questio...

Which compliance certi...

Which compliance certifications do you hold?

GDPR, HIPAA, PCI-DSS, SOC2 Type II, SOC3, others – please contact us for more information;

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What is a Dizzion virtual desktop, and why is my company using it?

How do I log in to my Dizzion virtual desktop?

Can I use my laptop, tablet, or Chromebook to access my virtual desktop?

What browsers are supported for accessing my Dizzion desktop?

Should I use Frame App instead of a browser?

Will my virtual desktop be as fast and responsive as a regular physical PC?

Why do I get disconnected or see a black screen when logging in?

What should I do if my virtual desktop is slow, lagging, or showing a blurry screen?

Can I use my virtual desktop's dual monitors, printers, webcams, or USB drives?

Can I use the virtual desktop on my mobile device, phone or tablet while traveling?

Is it okay to install software on my virtual desktop?

Are my settings and data saved at logoff?

What’s the difference between suspending, disconnecting, and logging off?

Why can’t I copy and paste between my local device and my virtual desktop?

How do I print a document from my virtual desktop to my home printer?

Can I use Microsoft Teams, Zoom, or Google Meet in my virtual desktop?

Do I need to install something on my PC to use Unified Communications?

Can I personalize my desktop (e.g., change wallpaper or taskbar layout)?

Is using a public Wi-Fi network safe when connecting to my virtual desktop?

How much bandwidth do I need for a smooth remote desktop experience?

-DRAFT - Do you have any guidelines about the recommended bandwidth usage?

How can I test my internet speed?

What happens to my work if I lose internet connection while using the desktop?

What is the difference between VDI, DaaS, and Cloud PC?

Do you offer a hosted cloud control plane?

Does your offering enable high availability, disaster recovery, and backup?

What use cases don’t fit Dizzion DaaS and Cloud PC well?

How does Dizzion ensure data security and regulatory compliance

Do you have a separate backplane in EU?

What kind of data is stored in the Dizzion DaaS and Cloud PC backplane?

Can I integrate Dizzion with my existing security tools (e.g., SIEM, EDR)?

Can we use Reserve Instances per VM?

How do I handle licensing for Windows, Microsoft 365, or other apps in Dizzion?

Can I bring my own Windows Image?

Should I optimize my Windows Image?

How can I optimize my Windows Image?

Which infrastructure solutions do you support?

Do you support Broadcom/VMware or Microsoft Hyper-V?

In which region can the customer deploy Dizzion workloads?

How do I size my workload VMs correctly?

Which compliance certifications do you hold?

What SLAs are offered?

What differentiates Dizzion from competitors such as AWS, Citrix, Microsoft, Omnissa?

How often do you release updates?

Do you offer Administrator training and certification?

What endpoints are supported by your DaaS and Cloud PC?

Does Dizzion support Point of Sale devices?

Does Dizzion support barcode scanners?

Does Dizzion support 3D mice?

Does Dizzion support WebCams?

Does Dizzion support TWAIN Scanner/Printer?

Does Dizzion support Proximity cards?

Does Dizzion Support Smartcards?

Does Dizzion support Common Access Cards (CAC)?

Does Dizzion support Bloomberg keyboards?

Can users expect the same performance as on a local physical PC?

What are the most common causes of poor performance?

Does Dizzion use Microsoft RDP or another 3rd party protocol?

Does Frame Remoting Protocol work as well or better than others?

What are the firewall port requirements?

How can I test if the firewall and ports are setup correctly?

Should we prioritize FRP and setup QoS?

Do you have insights into how FRP works in different network configurations?

Do you have insights into how FRP compares to others?

Do you support advanced networking capabilities?

Does Dizzion DaaS and Cloud PC work well with my 2D/3D, professional visualization, design, and AEC applications?

What GPU options does Dizzion provides?

Which GPU should I use?

What % of Frame sessions are running (v)GPU?

What identity providers can be used with Dizzion DaaS and Cloud PC?

Can Active Directory be used to log in to Virtual Desktop or Application?

Can EntraID be used to log in to Virtual Desktop or Application?

Can I enforce MFA and conditional access policies for logins?

Does Dizzion DaaS and Cloud PC support passkeys (KeyPass)?

How do I monitor session performance, login times, and system resource usage?

How do I centrally manage desktop images, software updates, and security policies?

How do I preconfigure applications or software in the golden image for all users?

Can I schedule desktop auto-shutdowns or session timeouts to save resources?

What tools or APIs can I use to automate user provisioning and VM management?

Is there a way to restrict clipboard, file transfer, or USB access for specific users?