IT Pro related questions - Generic
What is the difference between VDI, DaaS, and Cloud PC?
VDI is a do-it-yourself model in which your internal team designs, builds, and maintains the virt...
Do you offer a hosted cloud control plane?
Yes, Dizzion provides a fully hosted, multi-tenant, and cloud-native control plane as part of ...
Does your offering enable high availability, disaster recovery, and backup?
Dizzion DaaS and Dizzion Cloud PC are built on the Frame Platform: One control plane is in th...
What use cases don’t fit Dizzion DaaS and Cloud PC well?
Scenarios that require offline access are not a fit—Dizzion DaaS and Cloud PC need a stable in...
How does Dizzion ensure data security and regulatory compliance
Dizzion is compliant with SOC 2, PCI-DSS, HIPAA, GDPR, depending on config.
Do you have a separate backplane in EU?
Yes, we operate separate backplanes in both the US (https://use.difr.com) and the EU (https://d...
What kind of data is stored in the Dizzion DaaS and Cloud PC backplane?
This document outlines what Frame-specific operational data, customer data, and customer-provi...
Can I integrate Dizzion with my existing security tools (e.g., SIEM, EDR)?
Yes, Integration is possible using logging agents, AV, EDR, XDR endpoint security, and SIEM tools.
Can we use Reserve Instances per VM?
Most DaaS customers will bring their own Azure, AWS, IBM or GCP Infrastructure with Reserved In...
How do I handle licensing for Windows, Microsoft 365, or other apps in Dizzion?
Note: Customers are responsible for ensuring their own license compliance. For detailed informati...
Can I bring my own Windows Image?
Dizzion DaaS AHV always requires a Bring Your Own Image. For Dizzion DaaS on AWS, Azure, GCP, a...
Should I optimize my Windows Image?
Yes, most of the times optimizing Windows Image is a good practice. Disabling Scheduled Tasks,...
How can I optimize my Windows Image?
There are different tools available; Dizzion, Citrix Optimizer, VMware (Omnissa) OSOT, and BIS...
Which infrastructure solutions do you support?
Dizzion DaaS Workload VMs can run on AWS (EC2, Workspaces Core Bundles, Workspaces Core Manage...
Do you support Broadcom/VMware or Microsoft Hyper-V?
Broadcom/VMware and Microsoft Hyper-V are supported for running the Streaming Gateway Applianc...
In which region can the customer deploy Dizzion workloads?
North America, Latin America, Europe (including the UK), Middle East, Africa, China, Japan, As...
How do I size my workload VMs correctly?
It starts with one key principle: know before you go. Understand the resource requirements and...
Which compliance certifications do you hold?
GDPR, HIPAA, PCI-DSS, SOC2 Type II, SOC3, others – please contact us
What SLAs are offered?
Dizzion service level agreements cover platform availability (uptime), support, and security. Pl...
What differentiates Dizzion from competitors such as AWS, Citrix, Microsoft, Omnissa?
Focus: Dizzion is a tech company focused solely on digital workspace solutions, unlike other vend...
How often do you release updates?
Our release cycles are designed for agility and rapid innovation. We maintain a consistent ca...
Do you offer Administrator training and certification?
Dizzion offers free virtual instructor-led training for administrators. Dizzion also offers ad...