End-User related questions - Generic
What is a Dizzion virtual desktop, and why is my company using it?
Dizzion DaaS and Cloud PC solutions provide secure access to corporate desktops and applications ...
How do I log in to my Dizzion virtual desktop?
Login via your local browser at your assigned URL, e.g., https://use.difr.com (US backplane) or h...
Can I use my laptop, tablet, or Chromebook to access my virtual desktop?
Yes, if the device supports modern browsers or the Frame App for Windows, Apple OSX, or Linux
What browsers are supported for accessing my Dizzion desktop?
Supported: Chrome, Edge, Firefox, Safari, Brave
Should I use Frame App instead of a browser?
It depends. Dizzion DaaS and Cloud PC powered virtual desktops and apps can be accessed via a lo...
Will my virtual desktop be as fast and responsive as a regular physical PC?
Often, yes. When the virtual desktop is sized correctly and the supporting infrastructure and net...
Why do I get disconnected or see a black screen when logging in?
It’s usually due to network issues, blocked ports, session timeouts, or delays in starting the vi...
What should I do if my virtual desktop is slow, lagging, or showing a blurry screen?
Contact your local IT team and submit a support ticket. They will collect information about your ...
Can I use my virtual desktop's dual monitors, printers, webcams, or USB drives?
Yes, depending on IT policies, you can use peripherals within your Virtual Desktop and applicatio...
Can I use the virtual desktop on my mobile device, phone or tablet while traveling?
It works on both, but the experience depends on screen size. Tablets with a keyboard offer the be...
Is it okay to install software on my virtual desktop?
Only if your IT team allows it. Most virtual desktops are locked down or non-persistent, meaning ...
Are my settings and data saved at logoff?
In most setups, your Windows user profile, including My Documents, Favorites, and app settings, i...
What’s the difference between suspending, disconnecting, and logging off?
Suspend pauses your session and hibernates the virtual machine. Disconnect keeps the session runn...
Why can’t I copy and paste between my local device and my virtual desktop?
Clipboard redirection may be disabled for security. Admin can enable if needed.
How do I print a document from my virtual desktop to my home printer?
Use the ‘Frame Printer’ inside your session. Your IT team must enable printer redirection. Once s...
Can I use Microsoft Teams, Zoom, or Google Meet in my virtual desktop?
Yes, as long as webcam and audio redirection are enabled and your network bandwidth is sufficient.
Do I need to install something on my PC to use Unified Communications?
No, you don’t need to install anything. The Frame Remoting Protocol (FRP) is optimized for Micros...
Can I personalize my desktop (e.g., change wallpaper or taskbar layout)?
It depends on whether IT has enabled personalizing your desktop.