FAQ - DaaS & Cloud PC | Documentation

What is a Dizzion virtual desktop, and why is my company using it?

Dizzion DaaS and Cloud PC solutions provide secure access to corporate desktops and applications ...

How do I log in to my Dizzion virtual desktop?

Login via your local browser at your assigned URL, e.g., https://use.difr.com (US backplane) or h...

Can I use my laptop, tablet, or Chromebook to access my virtual desktop?

Yes, if the device supports modern browsers or the Frame App for Windows, Apple OSX, or Linux

What browsers are supported for accessing my Dizzion desktop?

Supported: Chrome, Edge, Firefox, Safari, Brave

Should I use Frame App instead of a browser?

It depends. Dizzion DaaS and Cloud PC powered virtual desktops and apps can be accessed via a lo...

Will my virtual desktop be as fast and responsive as a regular physical PC?

Often, yes. When the virtual desktop is sized correctly and the supporting infrastructure and net...

Why do I get disconnected or see a black screen when logging in?

It’s usually due to network issues, blocked ports, session timeouts, or delays in starting the vi...

What should I do if my virtual desktop is slow, lagging, or showing a blurry screen?

Contact your local IT team and submit a support ticket. They will collect information about your ...

Can I use my virtual desktop's dual monitors, printers, webcams, or USB drives?

Yes, depending on IT policies, you can use peripherals within your Virtual Desktop and applicatio...

Can I use the virtual desktop on my mobile device, phone or tablet while traveling?

It works on both, but the experience depends on screen size. Tablets with a keyboard offer the be...

Is it okay to install software on my virtual desktop?

Only if your IT team allows it. Most virtual desktops are locked down or non-persistent, meaning ...

Are my settings and data saved at logoff?

In most setups, your Windows user profile, including My Documents, Favorites, and app settings, i...

What’s the difference between suspending, disconnecting, and logging off?

Suspend pauses your session and hibernates the virtual machine. Disconnect keeps the session runn...

Why can’t I copy and paste between my local device and my virtual desktop?

Clipboard redirection may be disabled for security. Admin can enable if needed.

How do I print a document from my virtual desktop to my home printer?

Use the ‘Frame Printer’ inside your session. Your IT team must enable printer redirection. Once s...

Can I use Microsoft Teams, Zoom, or Google Meet in my virtual desktop?

Yes, as long as webcam and audio redirection are enabled and your network bandwidth is sufficient.

Do I need to install something on my PC to use Unified Communications?

No, you don’t need to install anything. The Frame Remoting Protocol (FRP) is optimized for Micros...

Can I personalize my desktop (e.g., change wallpaper or taskbar layout)?

It depends on whether IT has enabled personalizing your desktop.

Is using a public Wi-Fi network safe when connecting to my virtual desktop?

Yes, if the session is encrypted and Multi-factor Authentication (MFA) is enforced at login. Don’...

How much bandwidth do I need for a smooth remote desktop experience?

It depends on what you do within your virtual desktop and applications. (See guidelines Question...

-DRAFT - Do you have any guidelines about the recommended bandwidth usage?

Yes, content from FRP whitepaper here (WIP) - BLA1 - BLA2 - BLA3 M...

How can I test my internet speed?

https://speed.cloudflare.com/; Network Quality Score, especially Download, Upload, Latency, Packe...

What happens to my work if I lose internet connection while using the desktop?

You’ll be disconnected but can reconnect once your network returns. How long your session stays a...

What is the difference between VDI, DaaS, and Cloud PC?

VDI is a do-it-yourself model in which your internal team designs, builds, and maintains the virt...

Do you offer a hosted cloud control plane?

Yes, Dizzion provides a fully hosted, multi-tenant, and cloud-native control plane as part of ...

Does your offering enable high availability, disaster recovery, and backup?

Dizzion DaaS and Dizzion Cloud PC are built on the Frame Platform: One control plane is in th...

What use cases don’t fit Dizzion DaaS and Cloud PC well?

Scenarios that require offline access are not a fit—Dizzion DaaS and Cloud PC need a stable in...

How does Dizzion ensure data security and regulatory compliance

Dizzion is compliant with SOC 2, PCI-DSS, HIPAA, GDPR, depending on config.

Do you have a separate backplane in EU?

Yes, we operate separate backplanes in both the US (https://use.difr.com) and the EU (https://d...

What kind of data is stored in the Dizzion DaaS and Cloud PC backplane?

This document outlines what Frame-specific operational data, customer data, and customer-provi...

Can I integrate Dizzion with my existing security tools (e.g., SIEM, EDR)?

Yes, Integration is possible using logging agents, AV, EDR, XDR endpoint security, and SIEM tools.

Can we use Reserve Instances per VM?

Most DaaS customers will bring their own Azure, AWS, IBM or GCP Infrastructure with Reserved In...

How do I handle licensing for Windows, Microsoft 365, or other apps in Dizzion?

Note: Customers are responsible for ensuring their own license compliance. For detailed informati...

Can I bring my own Windows Image?

Dizzion DaaS AHV always requires a Bring Your Own Image. For Dizzion DaaS on AWS, Azure, GCP, a...

Should I optimize my Windows Image?

Yes, most of the times optimizing Windows Image is a good practice. Disabling Scheduled Tasks,...

How can I optimize my Windows Image?

There are different tools available; Dizzion, Citrix Optimizer, VMware (Omnissa) OSOT, and BIS...

Which infrastructure solutions do you support?

Dizzion DaaS Workload VMs can run on AWS (EC2, Workspaces Core Bundles, Workspaces Core Manage...

Do you support Broadcom/VMware or Microsoft Hyper-V?

Broadcom/VMware and Microsoft Hyper-V are supported for running the Streaming Gateway Applianc...

In which region can the customer deploy Dizzion workloads?

North America, Latin America, Europe (including the UK), Middle East, Africa, China, Japan, As...

How do I size my workload VMs correctly?

It starts with one key principle: know before you go. Understand the resource requirements and...

Which compliance certifications do you hold?

GDPR, HIPAA, PCI-DSS, SOC2 Type II, SOC3, others – please contact us

What SLAs are offered?

Dizzion service level agreements cover platform availability (uptime), support, and security. Pl...

What differentiates Dizzion from competitors such as AWS, Citrix, Microsoft, Omnissa?

Focus: Dizzion is a tech company focused solely on digital workspace solutions, unlike other vend...

How often do you release updates?

Our release cycles are designed for agility and rapid innovation. We maintain a consistent ca...

Do you offer Administrator training and certification?

Dizzion offers free virtual instructor-led training for administrators. Dizzion also offers ad...

What endpoints are supported by your DaaS and Cloud PC?

Windows PC, Locked-down Windows Client OS with write filter, Full Windows Client OS, Mac OS, A...

Does Dizzion support Point of Sale devices?

Yes, Point-of-Sale (PoS) Support: USB is the most common interface for PoS peripherals, while ...

Does Dizzion support barcode scanners?

Yes, Barcode scanners are most connected via USB or wirelessly through a docking station that ...

Does Dizzion support 3D mice?

Yes, 3D mice, such as commonly used 3Dconnexion SpaceMouse products, can be used within Dizzio...

Does Dizzion support WebCams?

Yes, Dizzion Frame Remoting Protocol (FRP_ enables users to use webcams and microphones seamle...

Does Dizzion support TWAIN Scanner/Printer?

Dizzion supports scanners using the Windows Image Acquisition (WIA) protocol rather than the l...

Does Dizzion support Proximity cards?

Yes, Proximity cards are often contactless smart cards programmed via a USB reader. They use R...

Does Dizzion Support Smartcards?

Smart cards can be used within a Dizzion Frame session by connecting a USB smart card reader thro...

Does Dizzion support Common Access Cards (CAC)?

Yes, Common Access Cards can be used within a Dizzion Frame session by connecting a USB Common...

Does Dizzion support Bloomberg keyboards?

Yes, The Bloomberg Anywhere keyboard, including e.g. the B-UNIT and built-in biometric fingerp...

Can users expect the same performance as on a local physical PC?

It depends; it should. When properly designed and managed, virtual desktops can match or even exc...

What are the most common causes of poor performance?

Common causes include under-sized workload VMs or on-prem infrastructure, poor home or last-mile ...

Does Dizzion use Microsoft RDP or another 3rd party protocol?

No, Dizzion isn't using RDP or any other 3rd party Remote Display Protocol. Dizzion DaaS and D...

Does Frame Remoting Protocol work as well or better than others?

Frame Remoting Protocol (FRP) is a modern protocol that performs as well as, and in many cases...

What are the firewall port requirements?

The firewall port requirements for the Frame Remoting Protocol depend on the network deployment m...

How can I test if the firewall and ports are setup correctly?

You can verify network connectivity from the end-user device to the SGA by using test.dizzion.com...

Should we prioritize FRP and setup QoS?

QoS – Silver/Gold/Diamond, DCSP, UDP - TCP

Do you have insights into how FRP works in different network configurations?

Yes, look at https://ux.dizzion.com and https://eucscore.com

Do you have insights into how FRP compares to others?

Yes, don't hesitate to contact Dizzion for more detailed information about Citrix HDX, Microso...

Do you support advanced networking capabilities?

Customers can decide whether to use Frame-managed or customer-managed networking for public cl...

Does Dizzion DaaS and Cloud PC work well with my 2D/3D, professional visualization, design, and AEC applications?

Yes, Dizzion DaaS and Cloud PC support demanding applications from vendors like Autodesk, Adobe, ...

What GPU options does Dizzion provides?

Dizzion supports GPU-powered virtual machines across all major infrastructure platforms, inclu...

Which GPU should I use?

Choosing the proper GPU depends on the resource requirements of your operating system and appl...

What % of Frame sessions are running (v)GPU?

Approximately 20% of our monthly active users leverage a GPU or a GPU partition (AMD or NVIDIA), ...

What identity providers can be used with Dizzion DaaS and Cloud PC?

Dizzion supports SAML2 and OAuth-based identity providers for accessing customer, organization, a...

Can Active Directory be used to log in to Virtual Desktop or Application?

Yes, each Frame account can be integrated with Microsoft Active Directory, allowing end users to ...

Can EntraID be used to log in to Virtual Desktop or Application?

Yes, each Frame account can be integrated with Microsoft EntraID, allowing end users to log in to...

Can I enforce MFA and conditional access policies for logins?

Yes, the configured SAML2 or OAuth IdP enforces MFA and Conditional Access rules.

How do I monitor session performance, login times, and system resource usage?

Use the Frame Admin Console to access session analytics. Dizzion DaaS and Cloud PC include Dizzio...

How do I centrally manage desktop images, software updates, and security policies?

Use the Frame Account Sandbox to update the OS with the latest security updates, as well as insta...

How do I preconfigure applications or software in the golden image for all users?

Build/update image with apps > publish > assign to user pools.

Can I schedule desktop auto-shutdowns or session timeouts to save resources?

Yes, instances can be configured for each pool of machines via capacity settings, min/buffer, and...

What tools or APIs can I use to automate user provisioning and VM management?

Dizzion supports APIs via Frame Admin AI; automate with scripting or integration tools like Terra...

Is there a way to restrict clipboard, file transfer, or USB access for specific users?

Yes. Session settings can be configured on the Frame Account, Sandbox, and LaunchPad levels.

Does Cloud PC pricing include bandwidth costs?

Cloud PC pricing includes network traffic between the user’s client and their Cloud PC. A limited...

What are the requirements for SGAs with Cloud PC?

Dizzion Cloud PCs are assigned a public IP address by default. For customers who require private ...

Can I change the configuration type of a Cloud PC after deployment?

Yes, you can alter the configuration of a Cloud PC after it is deployed, choosing from the suppor...

Can I increase the size of my Cloud PC storage volumes?

Yes, you can increase the size of the root and user volumes attached to a Cloud PC at any time. F...

Can I decrease the size of the Cloud PC storage volumes?

No. To ensure that the user's data is preserved, the volume sizes of either volume cannot be redu...

How do I get charged if I change the storage size or configuration type of a Cloud PC during a month?

For either change, you will get charged the monthly price, prorated on a per-day basis. For exa...

How often can I increase volume sizes or change Cloud PC configuration types?

For Cloud PC on AWS Workspaces Core, you can increase volume sizes or change to a larger configur...

Can Cloud PC support persistent & non-persistent VMs?

Cloud PC on AWS Workspaces Core only supports persistent VMs. Cloud PC on IBM Cloud VPC supports ...

What is the RMM feature and how does it work?

Remote Monitoring and Management (RMM) is a self-service tool included in the Complete offering t...

How will sandbox instances be charged?

Customers will be charged one additional desktop for each Cloud PC Account configured in the Fram...

FAQ - DaaS & Cloud PC

End-User related questions - Generic