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Can I bring my own Windows Image?
Dizzion DaaS AHV always requires a Bring Your Own Image. For Dizzion DaaS on AWS, Azure, GCP, a...
Can we use Reserve Instances per VM?
Most DaaS customers will bring their own Azure, AWS, IBM or GCP Infrastructure with Reserved In...
Can I integrate Dizzion with my existing security tools (e.g., SIEM, EDR)?
Yes, Integration is possible using logging agents, AV, EDR, XDR endpoint security, and SIEM tools.
What kind of data is stored in the Dizzion DaaS and Cloud PC backplane?
This document outlines what Frame-specific operational data, customer data, and customer-provi...
How does Dizzion ensure data security and regulatory compliance
Dizzion is compliant with SOC 2, PCI-DSS, HIPAA, GDPR, depending on config.
What use cases don’t fit Dizzion DaaS and Cloud PC well?
Scenarios that require offline access are not a fit—Dizzion DaaS and Cloud PC need a stable in...
Does your offering enable high availability, disaster recovery, and backup?
Dizzion DaaS and Dizzion Cloud PC are built on the Frame Platform: One control plane is in th...
What happens to my work if I lose internet connection while using the desktop?
You’ll be disconnected but can reconnect once your network returns. How long your session stays a...
How can I test my internet speed?
https://speed.cloudflare.com/; Network Quality Score, especially Download, Upload, Latency, Packe...
-DRAFT - Do you have any guidelines about the recommended bandwidth usage?
Yes, content from FRP whitepaper here (WIP) - BLA1 - BLA2 - BLA3 M...
How much bandwidth do I need for a smooth remote desktop experience?
It depends on what you do within your virtual desktop and applications. (See guidelines Question...
Is using a public Wi-Fi network safe when connecting to my virtual desktop?
Yes, if the session is encrypted and Multi-factor Authentication (MFA) is enforced at login. Don’...
Can I use Microsoft Teams, Zoom, or Google Meet in my virtual desktop?
Yes, as long as webcam and audio redirection are enabled and your network bandwidth is sufficient.
How do I print a document from my virtual desktop to my home printer?
Use the ‘Frame Printer’ inside your session. Your IT team must enable printer redirection. Once s...
Why can’t I copy and paste between my local device and my virtual desktop?
Clipboard redirection may be disabled for security. Admin can enable if needed.
Are my settings and data saved at logoff?
In most setups, your Windows user profile, including My Documents, Favorites, and app settings, i...
Is it okay to install software on my virtual desktop?
Only if your IT team allows it. Most virtual desktops are locked down or non-persistent, meaning ...
Can I use the virtual desktop on my mobile device, phone or tablet while traveling?
It works on both, but the experience depends on screen size. Tablets with a keyboard offer the be...
Can I use my virtual desktop's dual monitors, printers, webcams, or USB drives?
Yes, depending on IT policies, you can use peripherals within your Virtual Desktop and applicatio...
Why do I get disconnected or see a black screen when logging in?
It’s usually due to network issues, blocked ports, session timeouts, or delays in starting the vi...