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Is using a public Wi-Fi network safe when connecting to my virtual desktop?
Yes, if the session is encrypted and Multi-factor Authentication (MFA) is enforced at login. Don’t install any software, clients, agents, or plugins
How much bandwidth do I need for a smooth remote desktop experience?
It depends on what you do within your virtual desktop and applications. (See guidelines Question for recommendaed bandwidth)
-DRAFT - Do you have any guidelines about the recommended bandwidth usage?
Yes, content from FRP whitepaper here (WIP) - BLA1 - BLA2 - BLA3 More info – link to guidelines
How can I test my internet speed?
https://speed.cloudflare.com/; Network Quality Score, especially Download, Upload, Latency, Packet Loss, and Jitter.
What happens to my work if I lose internet connection while using the desktop?
You’ll be disconnected but can reconnect once your network returns. How long your session stays active depends on the IT policy. To avoid losing work, use auto-save and store files on file shares or cloud storage like OneDrive, Dropbox, or Google Drive.
Does your offering enable high availability, disaster recovery, and backup?
Dizzion DaaS and Dizzion Cloud PC are built on the Frame Platform: One control plane is in the US, and one is in the EU. Each Frame multi-tenant control plane is designed and deployed across three AWS Availability Zones for HA. The control plane databases ...
What use cases don’t fit Dizzion DaaS and Cloud PC well?
Scenarios that require offline access are not a fit—Dizzion DaaS and Cloud PC need a stable internet connection. User experience may suffer or fail in highly constrained, very high latency, or unreliable networks. Other unsuitable use cases include air-gapp...
How does Dizzion ensure data security and regulatory compliance
Dizzion is compliant with SOC 2, PCI-DSS, HIPAA, GDPR, depending on config.
Do you have a separate backplane in EU?
Yes, we operate separate backplanes in both the US (https://use.difr.com) and the EU (https://deu.difr.com). Each backplane is deployed across multiple Availability Zones to ensure high availability and resilience. ------------------------------------------...
What kind of data is stored in the Dizzion DaaS and Cloud PC backplane?
This document outlines what Frame-specific operational data, customer data, and customer-provided personal information is generated, collected, and transmitted. https://docs.dizzion.com/platform/security/data-residency
Can I integrate Dizzion with my existing security tools (e.g., SIEM, EDR)?
Yes, Integration is possible using logging agents, AV, EDR, XDR endpoint security, and SIEM tools.
Can we use Reserve Instances per VM?
Most DaaS customers will bring their own Azure, AWS, IBM or GCP Infrastructure with Reserved Instances (Azure), Savings Plans (AWS), and Committed Use Discounts (GCP), and can take advantage of Reserved Instances (RIs), as these are tied directly to their su...
How do I handle licensing for Windows, Microsoft 365, or other apps in Dizzion?
Note: Customers are responsible for ensuring their own license compliance. For detailed information about Microsoft Windows licensing requirements within Dizzion DaaS and Cloud PC, please refer to our documentation:Microsoft Licensing Guide. Support for Micros...
Can I bring my own Windows Image?
Dizzion DaaS AHV always requires a Bring Your Own Image. For Dizzion DaaS on AWS, Azure, GCP, and IBM Cloud VPC, you can either BYO an Image or use a Frame-Provided Image. For Dizzion Cloud PC, we provide the Windows Image.
Should I optimize my Windows Image?
Yes, most of the times optimizing Windows Image is a good practice. Disabling Scheduled Tasks, Services, (Store) Apps that aren’t used or impacting performance and stability. There also is a downside of optimizing the image, if you optimize too much it can ...
How can I optimize my Windows Image?
There are different tools available; Dizzion, Citrix Optimizer, VMware (Omnissa) OSOT, and BISF are solutions used in the field. If you need any advice, please contact Dizzion support.
Which infrastructure solutions do you support?
Dizzion DaaS Workload VMs can run on AWS (EC2, Workspaces Core Bundles, Workspaces Core Managed Instance), Microsoft Azure, Google Cloud (GCP), IBM Cloud VPC, and Nutanix AOS/AHV, including NC2 on Azure and AWS. With Dizzion Cloud PC, customers deploy on ...
Do you support Broadcom/VMware or Microsoft Hyper-V?
Broadcom/VMware and Microsoft Hyper-V are supported for running the Streaming Gateway Appliance (SGA) and Cloud Connector Appliance (CCA), but workload VMs cannot run on these platforms at this time
In which region can the customer deploy Dizzion workloads?
North America, Latin America, Europe (including the UK), Middle East, Africa, China, Japan, Asia/Pacific (excluding China and Japan). Regarding China, Dizzion Frame does not support AWS, Azure, or GCP regions located within mainland China (Hong Kong regions...
How do I size my workload VMs correctly?
It starts with one key principle: know before you go. Understand the resource requirements and performance expectations—both peak and average. Key factors include CPU (cores and clock speed), memory usage, storage capacity and throughput, network utilizatio...