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The last page listed on the left side of your Account Dashboard is the VMs page.   The VMs page is available on Account-level Dashboards only. Non-persistent Accounts The VMs page displays a list of all VMs associated with your Frame account. Server informa...

Before you can deliver your applications and desktops to your users, you first have to set up one or more pools of production instances – this defines the “capacity” of your account. Each production pool corresponds to a specific instance type (e.g., # of vCPU...

Availability Zones (AZs) are isolated locations within data center regions provided by various IaaS providers. They offer high availability, fault tolerance, and redundancy by allowing resources to be distributed across multiple zones. Proper use of Availabili...

By default, Frame accounts are "stateless." This means that all changes made to an instance are lost after the session closes. The instance is then returned to a pool where it waits to be served to the next user. The Frame platform also offers an alternative o...

Organizational and Customer administrators are granted the ability to clone from current and backup Sandbox/Utility Server images to other accounts. This feature is ideal for scenarios where administrators have configured an image to their liking and would lik...

Frame has built and integrated a variety of storage options into our platform to fit a multitude of unique use cases. This article covers the Personal Drive feature which provides persistent storage on a per-user basis. This storage space can be used as a cach...

The Frame platform gives admins the ability to expand the drive size of their Sandbox or Utility server as necessary from the Dashboard console. Once you start the drive size increase process, you cannot roll back to a smaller volume size. Customers us...

Frame administrators may need to customize their users' Windows application and/or desktop experience by configuring the Windows default user profile. Updating the default user profile allows administrators to: customize the Windows Start menu and task bar se...

The Enterprise Profiles feature collects user profile data on session end and saves it to a secure disk associated with a specific Frame user (based on identity provider (IdP) address) and Frame Account. When that user logs in to a Frame session, their secure ...

Dropbox is a well-known file hosting service which offers cloud storage, personal cloud, and file synchronization services. Integrating Frame accounts with Dropbox is simple and can be done in a matter of minutes. This guide provides detailed instructions for ...

The Google Drive for Desktop (GDFD) service, formerly known as “Google File Stream”, is a desktop solution created by Google which allows users to quickly access all of their files from their Google Drive account. Google Drive files are directly accessible fro...

The official Microsoft OneDrive storage solution allows users to quickly access all of their files from their OneDrive account. Integrating Frame accounts with OneDrive is simple and can be done in a matter of minutes. This guide provides detailed instructions...

Box is a popular cloud storage platform with a variety of features such as content management, collaboration, and file sharing tools. Integrating Frame accounts with Box Cloud Storage is simple and can be done in a matter of minutes. This guide provides detail...

Frame backup and recovery allows you to save the current state of your persistent resources (Sandbox, Utility Server, Persistent Desktop, User Volume). Backups can be scheduled or performed manually on demand. Once a resource is backed up, the Frame administra...

The Frame Disaster Recovery (DR) feature provides Frame administrators with the ability to backup a Frame account on an AHV cluster or Azure public cloud region to a separate AHV cluster or Azure public cloud region, respectively. Primary Infrastructure...

Frame Account data in terms of analytics, logs, reports, and notifications is available in Frame Dashboard for a set period of time based on the table below. If customers need to preserve any data beyond the availability periods noted below, certain data can b...

The Updates page listed in the Account Dashboard is designed to keep administrators informed about available updates for their virtual machines (VMs), as well as to configure this feature. This section ensures that your VMs remain up to date with the latest op...

A Utility Server is a stand-alone, general purpose Windows server that can be helpful for a variety of use cases, including: License server: Install a network licensing manager for your software on a Frame Utility server. Your production instances can then co...

In this document, we'll review how to access and interpret tasks and notifications for your Frame tenant. With real-time updates on tasks displayed prominently in a dedicated widget, and a structured notification system tailored to your administrative level, y...

Frame provides a variety of reports to see exact usage and analytics about your tenant. Navigate to the “Analytics” panel in your Dashboard to see detailed information about your users' sessions, usage, disk usage, and elasticity at the account level. Each of ...