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Which compliance certifications do you hold?
GDPR, HIPAA, PCI-DSS, SOC2 Type II, SOC3, others – please contact us
What SLAs are offered?
Dizzion service level agreements cover platform availability (uptime), support, and security. Platform availability SLAs are available to all customers based on demonstrated uptime of redundant and non-redundant system components. While service levels vary by...
What differentiates Dizzion from competitors such as AWS, Citrix, Microsoft, Omnissa?
Focus: Dizzion is a tech company focused solely on digital workspace solutions, unlike other vendors with digital workspaces as a small percentage of their portfolio. This focus enables Dizzion to be much more agile in development and innovation, enabling us t...
How often do you release updates?
Our release cycles are designed for agility and rapid innovation. We maintain a consistent cadence across the platform: Frame Platform: Updates every two weeks Frame Server: Major release every quarter. Minor release every 6-8 weeks (as-needed).\ Fram...
Do you offer Administrator training and certification?
Dizzion offers free virtual instructor-led training for administrators. Dizzion also offers advanced and custom instructor-led training (onsite or remote). Online, self-paced training is available here: https://www.youtube.com/@dizzion-inc
What endpoints are supported by your DaaS and Cloud PC?
Windows PC, Locked-down Windows Client OS with write filter, Full Windows Client OS, Mac OS, Access from a browser, Linux Client OS, Software-based Linux Thin OS, Linux Thin Client (hardware), Chrome OS, Apple iOS/iPadOS/VisionOS, Chrome, Safari, Android: ...
Does Dizzion support Point of Sale devices?
Yes, Point-of-Sale (PoS) Support: USB is the most common interface for PoS peripherals, while serial connections (RS-232) are still used for certain legacy PoS systems. Dizzion supports both USB and serial device peripherals within virtual desktop sessions....
Does Dizzion support barcode scanners?
Yes, Barcode scanners are most connected via USB or wirelessly through a docking station that connects via USB. The system generally recognizes these devices as Human Interface Devices (HID), allowing them to function like a keyboard by inputting scanned da...
Does Dizzion support 3D mice?
Yes, 3D mice, such as commonly used 3Dconnexion SpaceMouse products, can be used within Dizzion environments. Support is enabled through Advanced USB redirection or HID passthrough, depending on whether the device operates in HID mode or requires full USB e...
Does Dizzion support WebCams?
Yes, Dizzion Frame Remoting Protocol (FRP_ enables users to use webcams and microphones seamlessly within their virtual machine, all natively, with no additional plugins or software required. This capability fully integrates into the protocol, ensuring a c...
Does Dizzion support TWAIN Scanner/Printer?
Dizzion supports scanners using the Windows Image Acquisition (WIA) protocol rather than the legacy TWAIN standard. WIA offers a more modern, plug-and-play experience compared to TWAIN. While thousands of peripheral models are on the market, we do not guara...
Does Dizzion support Proximity cards?
Yes, Proximity cards are often contactless smart cards programmed via a USB reader. They use RFID to communicate with a proximity card reader to grant access to physical spaces, systems, or devices. Proximity cards can be used within a Dizzion Frame sess...
Does Dizzion Support Smartcards?
Smart cards can be used within a Dizzion Frame session by connecting a USB smart card reader through Dizzion's smart card redirection. While thousands of peripheral models are available, Dizzion does not guarantee compatibility with every specific brand or dev...
Does Dizzion support Common Access Cards (CAC)?
Yes, Common Access Cards can be used within a Dizzion Frame session by connecting a USB Common Access Card reader through Dizzion's smart card redirection. While thousands of peripheral models are available, Dizzion does not guarantee compatibility with eve...
Does Dizzion support Bloomberg keyboards?
Yes, The Bloomberg Anywhere keyboard, including e.g. the B-UNIT and built-in biometric fingerprint scanner for MFA, can be used within a Dizzion Frame session via Dizzion’s HID and Generic USB redirection. This lets users use the Bloomberg keyboard and secu...
Can users expect the same performance as on a local physical PC?
It depends; it should. When properly designed and managed, virtual desktops can match or even exceed local PC performance. Success depends on selecting the right workload VM (on-prem or cloud) and aligning resources like CPU, memory, storage, GPU, and network ...
What are the most common causes of poor performance?
Common causes include under-sized workload VMs or on-prem infrastructure, poor home or last-mile network availability and quality, misconfigured firewalls or QoS settings, constrained or limited datacenter bandwidth, and weak end-user devices that struggle to ...
Does Dizzion use Microsoft RDP or another 3rd party protocol?
No, Dizzion isn't using RDP or any other 3rd party Remote Display Protocol. Dizzion DaaS and Dizzion Cloud PC (both based on Frame) use Frame Remoting Protocol, the latest remoting protocol based on WebRTC. By default, FRP uses UDP as its transport layer an...
Does Frame Remoting Protocol work as well or better than others?
Frame Remoting Protocol (FRP) is a modern protocol that performs as well as, and in many cases better than, other remoting protocols. It uses WebRTC over UDP or TCP for transport and supports H.264 and AV1 codecs. Designed for the cloud era, FRP delivers th...
What are the firewall port requirements?
The firewall port requirements for the Frame Remoting Protocol depend on the network deployment model: Public Networking, Private Networking, or Private Networking with SGA. Details on required firewall rules, FQDNs, and ports for each model can be found here:...