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Navigating Frame Admin Console Customer Administrator Customer administrators have the highest level of access in the Frame tenant (learn more about our Frame tenant hierarchy here). Customer admins will see the Customer Dashboard of the Frame Admin Console up...

Frame Customer and Organization Administrators can create and manage multiple accounts from their Admin console. Each account is created: With an AHV, AWS, Azure, GCP or IBM (Infrastructure as a Service, IaaS) cloud account, In an on-premises datacenter (i...

Administrators can manage a wide range of settings from an entity Dashboard's settings page. The configurable settings for this page depends on which entity level it is being accessed from (Customer, Organization, or Account level.) varies. Tab Descripti...

Customer administrators have permissions to add, edit, and deactivate organization entities in the Frame console. This guide outlines how administrators can add, configure, and delete organization entities. Create an Organization Entity From the Frame Admin ...

By default, Frame support administrators are granted full access to all organizations and accounts for troubleshooting purposes. Customer Administrators or Limited Customer Administrators may opt out of default support for their account at any time by adjustin...

The Launchpad is the end user-facing part of the Frame platform interface where users launch and manipulate applications. The Frame platform allows you to have multiple Launchpads that can be customized for different use cases and workflows. Launchpads are att...

Each Frame Account has a Sandbox - a virtual machine provisioned specifically to allow you to manage the operating system and applications for the Frame account. The Sandbox image acts as a template for the rest of your workload VMs. For non-persistent Frame a...

In general, if you are planning to only deliver virtual desktops to your users, then onboarding applications is not required – simply install your desired applications to the Sandbox. If you wish to make individual applications available to your users via an ...

Once you have installed one or more applications, tested them in the Sandbox, set up a Desktop Launchpad or Application Launchpad, and defined your production capacity, you're ready to publish. There are three types of publishing: Publish: A standard pu...

Many enterprises and organizations rely on Microsoft Active Directory (AD) for provisioning user accounts, applying security policies to operating systems, and enabling access to applications. In classic on-premises environments, Windows operating systems are ...

The Frame platform supports the ability for your workload VMs to join your on-premises or cloud-based Microsoft Active Directory (AD) environment. Requirements Frame Account with Windows 10, Windows 11, Windows Server 2019, or Windows Server 2022-based image....

Before moving on to the Domain Join setup phase, please ensure you have: reviewed and met the requirements outlined on the Domain Join landing page completed the steps in the Domain Controller Preparation guide adjusted the appropriate AWS account permissions...

AWS-based Frame accounts will need to prepare their AWS account by adjusting the permissions as listed below before setting up Domain Joined Instances. This process takes about 5 minutes. First, login to the AWS Console for the account you will be using to Do...

By default, Azure defines its own default DNS settings for each VNet. Using the Frame Domain Join feature requires additional configuration for Azure-based cloud accounts. Using the default Azure DNS settings will result in communication problems between your ...

When workload VMs in a DJI Frame account are created (due to a publish or an increase in the max capacity of a test or production pool), the test or production workload VMs are added to the specified Windows Active Directory as computer objects. Each time ther...

Customers wishing to deliver Frame-managed Linux desktops to users can use this guide to configure their Linux desktops to authenticate using Windows Active Directory (AD) LDAP. Prerequisites Active Directory Setup. Frame Account settings as specified below. ...

Introduction Frame Single Sign-On (SSO) allows users to access a domain-joined VM without requiring users to enter their domain user credentials every time they enter into a Frame session. This patented feature (US Patent #11,483,305) provides a more streamli...

Microsoft Entra ID-joined devices are devices that have been joined directly to Microsoft Entra ID (formerly known as Azure Active Directory) without the need for an on-premises Active Directory (AD) environment. This option is primarily designed for Windows 1...

Frame supports Entra joined devices <StatusBadge type="Early Access"/> on Azure for both Windows 10/11 and Windows Server 2019/2022 operating systems in non-persistent and persistent desktop Frame Accounts. Prerequisites Bring Your Own (BYO) Azure subscriptio...

Frame supports Entra joined devices on AHV for Windows 10/11 operating systems in persistent desktop Frame Accounts. Prerequisites Bring Your Own (BYO) Azure subscription Entra ID Tenant New or existing Windows 10/11 persistent desktop Frame Account S...