VMs

The last page listed on the left side of your Account Dashboard is the VMs page.

  The VMs page is available on Account-level Dashboards only.

Non-persistent Accounts

The VMs page displays a list of all VMs associated with your Frame account. Server information is listed by workload ID, server name, public IP, private IP, VM type, instance type, and server status. The example below shows the Vms page for a non-persistent Frame account.

VMs Page - Non-persistent

VMs Page

  For Persistent Desktop Frame accounts, the VMs page will also include a **User** column showing the user email address      assigned to the persistent desktop.

VMs Page - Persistent Desktops

If you want to see the latest status, refresh the page at any time by clicking the "Refresh" button in the upper right corner of the page.

For each VM type and the workload VM status (Running, Stopped, In session, etc.), administrators can perform actions on the workload VM by clicking on the kebab menu.

Actions for a Running VM

Actions for a Running VM

Non-persistent Frame Accounts

VM Status(es) Action Description
Almost ready, In session, Rebooting, Running, Starting Reboot Reboot the virtual machine. Reboot reboots the VM when the session ends. Force Reboot ends the session and reboots the VM immediately.
Almost ready, In session, Rebooting, Running, Starting Stop Power off the virtual machine.
Stopped, Stopping Start Power on the virtual machine.

In addition to the above VM actions, the following actions are available in non-persistent Frame accounts, regardless of the VM status:

VM Status(es) Action Description
All Installed Software List the software (name, publisher, and version) installed on the persistent virtual machine (e.g., Sandbox, Utility Server).
All Enable RDP Debug Refer to RDP Debug Mode documentation.
All Terminate Terminate the virtual machine. VM will be re-provisioned using the last published Sandbox image. If the VM is the Sandbox, then the VM will be re-provisioned using the most recent backup or if there is no backup, the master image the Sandbox was created from.

Persistent Desktop Frame Accounts

VM Status(es) Action Description
Almost ready, In session, Running, Starting, Stopped, Stopping Change instance type Switch the persistent desktop VM to use a different instance type. Available to all VM Types except Shadow.
Almost ready, In session, Running, Starting Reboot Reboot the virtual machine. Reboot reboots the VM when the session ends. Force Reboot ends the session and reboots the VM immediately.
Almost ready, In session, Running, Starting Stop Power off the virtual machine.
Running, Stopped Reassign Reassign the currently assigned persistent desktop to another user who does not have an assigned persistent desktop. Refer to Reassign Persistent Desktops.
Running Assign Assign the unassigned persistent desktop to a user who does not have an assigned persistent desktop.
Stopped Unassign Refer to Unassign Persistent Desktops.
Stopped, Stopping Start Power on the virtual machine.

In addition to the above VM actions, the following actions are available in persistent Frame accounts, regardless of the VM status:

VM Status(es) Action Description
All Installed Software List the software (name, publisher, and version) installed on the persistent virtual machine (e.g., Sandbox, Utility Server, and persistent desktop). Available to all VM types except Shadow.
All Enable RDP Debug Refer to RDP Debug Mode documentation.
All Terminate Terminate the virtual machine. VM will not be re-provisioned. If the VM is the Sandbox, then the VM will be re-provisioned using the most recent backup or if there is no backup, the master image the Sandbox was created from. Refer to Terminate a Persistent Desktop.

Revision #9
Created 1 October 2025 04:52:05
Updated 5 January 2026 13:15:36 by Stefan Gajic