Billing

Overview 

 The Billing page in the Frame Admin Console provides Customer Administrators with a detailed view of their subscription and entitlement information. This feature improves transparency and allows you to self-serve your billing inquiries without needing to contact support. 

 

 To access your billing details, simply log in to the Frame Admin Console and select Billing from left-hand menu, under your Customer entity. 

   Only users with Customer Administrator privileges will be able to view this section. 

 Subscription Details 

 Each subscription row includes the following fields: 

 

 Subscription ID: Unique identifier for the subscription (e.g., CN100130-1) 

 Billing Model: Indicates whether the subscription is Pre-Paid or Pay-Go 

 Sales Channel: Displays the sales channel, if applicable (e.g., CDW) 

 Term (Months): Total length of the subscription agreement 

 Renewal Date: The date the subscription will automatically renew 

 Status: Current status of the subscription (e.g., Active, In Progress, Inactive) 

 

 Clicking on a subscription expands the row to display the associated entitlements. 

 Entitlement Details 

 Each entitlement includes: 

 

 Line Number: Numbered identifier for each product line 

 Product Name: The name or SKU of the subscribed product 

 Quantity: The number of units purchased 

 Service Type: Category of service 

 Consumption Model: Billing unit type (e.g., Per User, Per VM) 

 Start Date: When entitlement usage begins 

 End Date: When entitlement usage ends 

 

 Troubleshooting 

 If you have any questions about your billing details, contact our billing team at billing@dizzion.com. 

 For technical support accessing the Billing page or navigating the Frame Admin Console, please submit a support ticket , and our team will be happy to assist you.