Billing
Overview
The Billing page in the Frame Admin Console provides Customer Administrators with a detailed view of their subscription and entitlement information. This feature improves transparency and allows you to self-serve your billing inquiries without needing to contact support.
To access your billing details, simply log in to the Frame Admin Console and select Billing from left-hand menu, under your Customer entity.
Only users with Customer Administrator privileges will be able to view this section.
Subscription Details
Each subscription row includes the following fields:
- Subscription ID: Unique identifier for the subscription (e.g., CN100130-1)
- Billing Model: Indicates whether the subscription is Pre-Paid or Pay-Go
- Sales Channel: Displays the sales channel, if applicable (e.g., CDW)
- Term (Months): Total length of the subscription agreement
- Renewal Date: The date the subscription will automatically renew
- Status: Current status of the subscription (e.g., Active, In Progress, Inactive)
Clicking on a subscription expands the row to display the associated entitlements.
Entitlement Details
Each entitlement includes:
- Line Number: Numbered identifier for each product line
- Product Name: The name or SKU of the subscribed product
- Quantity: The number of units purchased
- Service Type: Category of service
- Consumption Model: Billing unit type (e.g., Per User, Per VM)
- Start Date: When entitlement usage begins
- End Date: When entitlement usage ends
Troubleshooting
If you have any questions about your billing details, contact our billing team at billing@dizzion.com.
For technical support accessing the Billing page or navigating the Frame Admin Console, please submit a support ticket, and our team will be happy to assist you.