Who is responsible for updating and patching the SGA?

• We do not modify customer SGA VMs. No OS or security patches are applied to manually or automatically deployed SGAs.

• Security updates and version updates are delivered by providing a new SGA VM, which the customer can deploy manually or through automation.

• The SGA does not include an internal patching mechanism. Upgrades are done through node replacement: add a new node via cPanel, then remove the older node.

• Customers using Cloud PC Complete or DaaS + Admin Services have SGA updates fully managed by Dizzion.

•  using Cloud PC Complete or DaaS + Admin Services, then we handle all SGA upgrades for them.