What is the RMM feature and how does it work? Remote Monitoring and Management (RMM) is a self-service tool included in the Co mplete of fering that enables customers to deploy , monitor , and manage C loud PCs (persistent VMs) at scale. Complete customer s get access to the RMM tool for up to two administrators at no additional cost, with the ability to manage an unlimited number of Cloud PCs . Additional administrator access is available for a n additional fee per administrator .